Careers at Transportli

About Transportli

Transportli is an online shipping marketplace connecting individuals and businesses with transportation providers across the United States. Customers compare quotes, message carriers and book LTL freight, expedited shipping and auto transport. We are building a simpler, more transparent shipping experience through technology, competitive pricing and reliable customer support.

The role

We are looking for a detail-oriented, customer-focused Freight Support Manager to run day-to-day support for the customers and carriers who use the Transportli marketplace. You will answer questions, keep shipments moving, fix problems quickly and help us make the platform easier to use. The ideal candidate has experience in freight transportation, strong communication skills and the ability to resolve shipping issues efficiently.

Customer support and freight help

• Answer customer questions by email and live chat.
• Help customers with shipping requests, quotes and booking.
• Explain freight options, transit times and service requirements, including LTL freight classes, packaging requirements and accessorial charges.
• Resolve customer concerns about pickups, deliveries and shipment updates.

Carrier communication

• Talk to carriers about shipment availability and service details, and connect customers and carriers.
• Help schedule pickups and deliveries, monitor shipment progress and give customers timely updates.
• Escalate delays, service disruptions and other transportation issues.
• Help carriers find their way around the Transportli platform.

Shipment support and documentation

• Check shipment information for accuracy and completeness.
• Help customers with Bills of Lading (BOLs), Proofs of Delivery (PODs) and other shipping documents.
• Support customers with freight damage reports, billing discrepancies and service complaints.
• Keep accurate shipment records and customer communication histories.

Marketplace operations

• Monitor incoming shipping requests and customer inquiries.
• Follow up with customers who received quotes but have not booked, and find ways to improve quote acceptance and booking conversion.
• Work with the product and operations teams to improve how the marketplace works.

Quality and improvement

• Keep customer satisfaction and response times high.
• Track support performance, recurring issues and customer feedback, and report on them regularly.
• Improve support procedures and look for ways to automate and work more efficiently.

Required qualifications

• 2+ years of experience in freight transportation, logistics operations or customer support.
• Understanding of U.S. freight transportation, particularly LTL and expedited shipping.
• Excellent written and spoken English.
• Strong organization, problem-solving and multitasking skills, and the ability to prioritize urgent issues.
• Experience with CRM systems, transportation management systems or customer support software.
• Comfortable working independently in a remote environment.

Preferred qualifications

• Experience with U.S. freight carriers and transportation marketplaces.
• Knowledge of LTL freight classes, NMFC classifications and accessorial charges.
• Experience in auto transport or expedited freight.
• Familiarity with freight claims and shipping documentation.
• Experience improving customer conversion and retention.
• Experience with digital marketplaces or logistics technology platforms.

What we offer

• Pay: $52,000 per year.
• A remote work environment.
• The chance to help grow a transportation technology platform.
• A collaborative, supportive team.
• Professional development and career advancement.
• Direct involvement in improving the customer experience and how the marketplace runs.

How success is measured

• First response time: how quickly you answer customers.
• Customer satisfaction (CSAT): the quality of support conversations.
• Quote-to-booking conversion: the share of shipping requests that become bookings.
• Issue resolution time: how efficiently problems get solved.
• Shipment support quality: accurate shipment information and timely communication.
• Customer retention: the share of customers who come back.

How to apply

Send your resume and a short introduction about your U.S. freight and customer support experience to support@transportli.com. Put “Freight Support Manager” in the subject line. Join us and help make freight shipping simpler, more transparent and accessible to everyone.