US Star Trucking Review
US Star Trucking earned a 7.6/10 in Transportli consumer survey. The company offers a wide range of services but may not be the best match for customers seeking budget-friendly transportation.
Updated: 09/02/2022
Author: Steve Palmer
Suggestions and questions: support@transportli.com
US Star Trucking snapshot
Founded: 2022
Headquarters: 314 PARK VIEW CIR PIGEON FORGE, TN 37863
Service Area: U.S., including Hawaii and Alaska
USDOT: 3205543
MC: 206532
Phone: (865) 924-7334
Email: usstartrucking@gmail.com
Business description: US Star Trucking LLC, is one of the country’s top Auto Transport firms, specializing in the shipping of privately owned vehicles, motorcycles, and heavy equipment to and from all fifty states as well as international. We create Team USST – team of pro-active, honest and kind people
TOTAL SCORE
Total score based on 5 factors indicated below
7.6 out of 10
US Star Trucking is one of the top car shipping companies in the USA
US Star Trucking Score Basics
- Industry standing among other car shipping companies score – 9.9 total
- Legal standing score – 10 total
- Customer reviews score (Google – 4.7 stars, Transportreviews – 4.5 stars, BBB – N/A, Yelp – 1 star) – 4.6 total
- Online presence score (website, phone, chat, instant quotes) – 6.5 total
- Our internal take score – 7 total
Reviews
Google – 4.7 stars
TR – 4.5 stars
BBB – N/A
Yelp – 1 star
Pros
Low prices
Large service area
Multiple services
Cons
No instant quotes
Controversial reviews
No BBB accreditation
No chat
Bait And Switch
Bottom Line
US Star Trucking offers low-cost car shipping, including services to ship various vehicles and motorcycles. The company doesn’t have BBB accreditation, some reviewers complain about bait and switch tactics.
US Star Trucking cost
We analyzed more than 200 US Star Trucking orders and their prices are usually a bit below the average on major routes. Here is a brief example of prices offered by the company:
|
Route |
Price |
|
NC-SC |
$300 |
|
NY-IL |
$650 |
|
SC-CA |
$1350 |
|
ME-CT |
$300 |
|
FL-TX |
$1100 |
|
NY-GA |
$750 |
|
CA-NV |
$300 |
|
SC-FL |
$700 |
US Star Trucking services
US Star Trucking LLC offers multiple shipping options for their customers. In accordance with their website the company specialises in car shipping and can offer different trailer types to transport cars from one state to another.
Company services include:
- Open trailer car transport
- Enclosed trailer car transport
- Doo-to-door delivery
- Expedited shipping
- Seasonal auto relocation
How To Ship With US Star Trucking
1. Quote & Reservation
To begin, fill out our customized form with your first vehicle shipping details to get your custom Auto Transport quote. Shortly after that, you will receive your quote on your email and as a text message. You can book online through the link you receive in your email, or you can contact one of our experienced Transport Specialists standing by.
2 Pickup
You will be notified once we assign a trucker to your vehicle and inform you about the pickup arrangements. We will keep you informed throughout the process and you can contact us at any moment.
3 Delivery & Payment Together with the driver, you will inspect your vehicle upon the delivery, and the driver will be paid the remaining balance at this time. We will then contact you to confirm everything went smoothly .
US Star Trucking reviews
US Star Trucking reviews are controversial. The company does not has accreditation from the Better Business Bureau (BBB). The company has more than 1400 Google reviews and hold 4.7 star rating, which is impressive, however their Yelp and Transportreviews pages contain some alerts about “shady business practices”.
Below, we’ll take a look at examples of positive and negative US Star Trucking reviews.
Positive US Star Trucking Reviews
“Needed 2 vehicles shipped from 2 different locations to be delivered to the same destination while I was out of state, one a residence the other a dealership, Tony coordinated acquisition of both vehicles with no delay and no damage at a reasonable price. I have used his service twice and was met with satisfaction!”
Negative US Star Trucking Reviews
“Please Please do yourself a favor and find another company. About two months ago I started to look for quotes to move two vehicles about 400 miles. I received quotes ranging from $1100 to $2200. Some had good reviews some not so great and I had almost decided when I received an email and a text from Us. Star Trucking LLC. I was told by the broker “Kevin” they would be able to pick up my vehicles on the weekend I needed, and they could do it for $750. I figured there was no way this was legit.”
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US Star Trucking Reviews
US STAR TRUCKING TOTAL SCAM
I booked with US STAR TRUCKING on March 23,2023 They had ample time to pick my Station Wagon up here in Apache Junction AZ. It was supposed to be piked up on March 19th. After having to call them numerous times they came up with the excuse that 2 suv’s left early and could not pick up my car. Then I told them that I would be willing to pay extra money to get it shipped out. The price went from $700.00 to $1800.00 this is what I call they baited me. Stay far far away from this company.
A bit of bait and switch and a bit of extortion
My elderly mother set up a contract with them to ship a vehicle to me. At first she was given a low price and then that ‘fell through’ and then she was given a higher price. With, now limited time, she went ahead and signed a contract. She was told that there was a cash discount. When the car showed up (a week and a half late) they company they had contracted refused the cash price and threatened to auction the car off if not paid in cash. All the review of both companies involved are absolutely terrible when yo dig a little.
Getting the impression the communication is outsourced overseas
Having a ship to shore type surreal experience trying to understand the person being given the responsibility of arranging the transfer of the most valuable possession I own.
I say ship to shore as it is an extremely long delay for the person, Yousef, to respond to any question. So long that I wait thinking the call has dropped. I speak to ask if he is there and we are walking on each others words. As we began with a text it is not apparent. The Bot text comes from a person calling himself Allen Carter. Calling the number it is picked up by someone not Allen Carter.
I see the previous review say that having 2 vehicles transported was a bid of $750, I am being given the same bid for 1 vehicle. Hmmmmm…..
Reliable and very responsive
Highly recommended. Haider Ali is excellent and went over and beyond to arrange my car transport for very good price. True professionalism.